Customer Service Centre


 The Purple Standard | Heritage Bathrooms

An Extraordinary Commitment

At Heritage Bathrooms, we are committed to delivering excellence when it comes to both our service and our products and, as a customer, you can expect the highest possible standards.


We call this The Purple Standard. The Purple Standard is our benchmark for delivering an extraordinary customer experience. It is framed by a commitment to two key areas:


  • Making it easy for you to contact us

  • Helpful, friendly and knowledgeable people

  • Simple processes – from orders to returns

  • Having products from key lines available with next day delivery

  • Resolving issues and queries quickly and efficiently

  • Keeping you informed on occasions where there might be an unavoidable disruption to our service

  • Listening to customers to make improvements when we need to


  • Close collaboration with supply partners to manufacture quality products using quality materials

  • An inspection process to ensure products arrive with you in the best possible condition

  • Robust guarantees and quality standards

  • Having products from key lines available with next day delivery

  • Working with customers to ensure that our quality specification meets their needs

What happens when we don't deliver?

Our commitment is to provide a Purple Standard service to customers but there might be times when this isn’t possible.  We hope these instances are few and far between but, if you think we are not meeting our Purple Standard commitment, then please tell us using one of the following options:
Tel: 0330 026 8503