Cookie Policy
LAST REVISED: 15th July 2024
COOKIES & SIMILAR TECHNOLOGIES POLICY
This Cookies & Similar Technologies Policy (“CST Policy”) describes the different types of cookies and similar technologies that are used by Bristan Group Ltd. on www.thebristan.com (the “Website”). We may change this CST Policy at any time. Please see the “LAST REVISED” date at the top of this page for the latest revision of this CST Policy. Any changes in this CST Policy will become effective when we make the revised CST Policy available on or via the “Website”.
If you have any questions, please contact us by email at gdpr@bristan.com.
1. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?
Cookies are a standard feature of websites that allow us to store small amounts of data about your visit to our website on your computer. Cookies help us learn which areas of the website are useful and which areas need improvement. For this purpose, we also use technologies similar to cookies, such as Flash Local Shared Objects (also known as Flash cookies) or pixel tags.
You can choose whether to accept the use of cookies and similar technologies in general by changing the settings on your browser, or by changing specific settings for the website (as set out in Section 3 of this CST Policy). However, if you disable cookies and similar technologies, your experience on the website may be diminished and some features may not work as intended.
2. WHAT COOKIES AND SIMILAR TECHNOLOGIES DO WE USE?
Below we list the different types of cookies and similar technologies that are used on the website. To the extent any personal information is collected through cookies, Privacy Policy applies and complements this CST Policy.
Essential/Necessary Cookies.
Essential cookies enable you to navigate the Website and to use its services and features. Without these absolutely necessary cookies, the Website will not perform as smoothly for you as we would like it to, and we may not be able to provide the Website or certain services or features.
|
Cookie |
Description |
Type & Expiration |
1st Party or 3rd Party |
|
ASP.NET_SessionId |
Heritage Bathrooms website uses Sitecore and this relates to the cookie stored by the functionality of the website. When a user starts browsing a unique session ID is created, which keeps track of all the information regarding that session. |
Session |
1st party |
| shell#lang | Stores Sitecore language preference |
Session | 1st party |
Preference/Functional Cookies.
Preference or functional cookies collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Website accordingly.
|
Cookie |
Description |
Type & Expiration |
1st Party or 3rd Party |
|
AEC |
AEC cookies ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user's knowledge |
Persistent, 6 months |
3rd party – Google LLC |
|
SOCS |
Google uses the 'SOCS' cookie, which lasts for 13 months, to store a user's state regarding their cookies choices. |
Persistent, 13 months |
3rd party – Google LLC |
|
__cf_bm |
The cookie is a Cloudflare cookie that helps manage incoming traffic to customer sites protected by Cloudflare's Bot Management or Bot Fight Mode. It's necessary for these bot solutions to function properly and helps identify and mitigate automated traffic to protect sites from bad bots. The cookie expires after 30 minutes of inactivity by the end user |
Session |
3rd Party – Cloudflare, |
|
liveagent_oref |
This cookie is set by LiveAgent and is used for providing online chat and customer support functionality by Bristan. Captures how visitors arrive at the Bristan.com website from either search results or affiliate links. This information won’t be available to agents without the cookie. |
Persistent, 1 year |
3rd Party – Salesforce |
|
liveagent_pti |
This cookie is set by LiveAgent and is used for providing online chat and customer support functionality by Bristan Links previous chats and transcripts from a single visitor. For chats without this cookie, new LiveChatVisitor records or a new LiveChatTranscript are created each time for the same visitor. |
Persistent, 1 year |
3rd Party – Salesforce |
|
liveagent_sid |
This cookie is set by LiveAgent and is used for providing online chat and customer support functionality by Bristan Captures a unique pseudonymous ID when a user requests a chat during an active session. Agent won’t know if a user is browsing to offer specific advice without the cookie. |
Session |
3rd Party Salesforce |
|
Liveagent_vc |
This cookie is set by LiveAgent and is used for providing online chat and customer support functionality by Bristan. Counts a user’s distinct browsing sessions on your website after closing previous sessions. Agent won’t see this information without the cookie. |
Persistent,1 year |
3rd Party – Salesforce |
|
_ |
Analytics Cookies.
Analytics cookies collect information about your use of the Website and enables us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Website, help us record any difficulties you have with the Website, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Website, rather than the usage of a single person. We use the information to analyze Website traffic, but we do not examine this information for individually identifying information.
|
Cookie |
Description |
Type & Expiration |
1st Party or 3rd Party |
|
_dc_gtm_UA-* |
This cookie is used by Google Tag Manager to control the loading of Google Analytics script tag |
Persistent, 1 day |
3rd party – Google LLC |
|
_ga |
The cookie is used to calculate visitor, session, and campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
Persistent, 2 years |
3rd party – Google LLC |
|
_gid |
This cookie is installed by Google Analytics. The cookie is used to register a unique ID that is used to generate statistical data on how visitors use the website. |
Persistent, 24 hours |
3rd party – Google LLC |
|
_ga_<container-id> |
Used by Google Analytics to identify and track an individual session with your device. |
Persistent, 1 minute |
3rd party – Google LLC |
|
_gcl_au |
Set by Google Analytics, this cookie supports analysis of the effectiveness of our ads by capturing the related conversions |
90 days |
3rd party – Google LLC |
|
_hjSession_{site_id} |
This cookie is set by Hotjar and is a tool we use to improve customer experience on our website. Holds current session data. Ensures subsequent requests in the session window are attributed to the same session |
Persistent, 30 minutes, extended on user activity. |
3rd Party, Hotjar, by Contentsquare |
|
_hjSessionUser_{site_id} |
This cookie is set by Hotjar and is a tool we use to improve customer experience on our website. Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that Bristan.com on the browser. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID |
365 days |
3rd Party, Hotjar, by Contentsquare |
|
_pinterest_ct_ua |
These cookies are used by Pinterest and collects information about users to track usage of their service. |
Persistent, 1 year |
3rd Party – Pinterest Pinterest Policy |
|
_pin_unauth |
This cookie is used by Pinterest, for grouping actions performed by users who cannot be identified by Pinterest |
Persistent, 1 year |
3rd Party – Pinterest |
| __Secure-BUCKET | Pending. | 180 days |
3rd party – Google LLC |
|
__Secure-ENID |
Used to remember and maintain your browser preferences and other information, such as preferred language, how many results you prefer to have shown on a search results page and whether you want to have Google’s SafeSearch filter turned on. |
Persistent, 13 months |
3rd party – Google LLC |
|
SC_ANALYTICS_GLOBAL_COOKIE |
Site Core Analytics allows us improve the user experience on the Bristan.com website. Stores an ID that represents the device (issued by Sitecore) and a true/false value indicating whether visitor is a returning visitor to the site. |
Persistent, 400 days |
1st party |
Advertising Cookies.
Advertising cookies are set to display targeted promotions or advertisements based upon your interests on the Website or to manage our advertising. These cookies collect information about your activities on this Website and other sites to provide you with targeted advertising.
|
Cookie |
Description |
Duration |
Type |
|
_fbp |
This cookie is set by Facebook to deliver Advertising when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. Tracking is performed anonymously |
Persistent, 90 days |
3rd party, Facebook Facebook Cookie Policy |
|
ar_debug |
Used by Pinterest to check wither a technical debugger cookie is present. |
Persistent, 1 year |
3rd party, Pinterest |
|
ar_debug |
Used by Google Doubleclick to save and track conversions and debug ads |
Persistent, 1 year |
3rd Party DoubleClick (Google LLC) |
| IDE |
Used by Google DoubleClick to log and report the users actions user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the effectiveness of an advert and to present targeted adverts to the user. |
Persistent, 1 year |
3rd Party DoubleClick (Google LLC) Google Cookie Policy |
Google Analytics.
We use Google Analytics service (as provided by Google, Inc. ("Google"), which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources.
You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ , and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Google reCAPTCHA.
This website uses the “reCAPTCHA” service by Google Inc. (“Google”) so that it can differentiate between cases when the forms provided on this website are completed by a natural person or misused by automated machine processing. This involves sending the IP address and possibly other data required by Google for reCAPTCHA to Google. Deviating data privacy provisions set out by Google apply here. By using the website, you consent to these data privacy regulations by implication. Please do not use the website if you object to these data privacy regulations.
Pixel tags.
Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Site, measure the success of our marketing campaigns, and compile statistics about usage of the Site and response rates.
LSOs.
We use Local Shared Objects (“LSOs”) and other technologies to, among other things, collect and store information about your use of the Site. If you do not want LSOs stored on your computer, you can adjust the settings of your settings to block LSO storage using the tools contained in the Website Storage Settings Panel. You can also go to the Global Storage Settings Panel and follow the instructions (which explain, for example, how to delete existing Flash LSOs (referred to in that website as “information”), how to prevent LSOs from being placed on your computer without your consent, and how to block LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash player to restrict or limit acceptance of Flash may reduce or impede the functionality of some Flash applications.
Browser or Device Information.
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Site you are using. We use this information to ensure that the Site functions properly.
Physical Location.
We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with personalized location-based services and content. We also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you can allow or deny such uses and sharing of your device’s location, but if you do, we and our marketing partners may not be able to provide you with the applicable personalized services and content.
Device Fingerprinting.
In order to be able to offer you content that we believe may interest you based on your activity on the Site, and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:
- Number of visits
- Last visit
- First visit
- External IP address
- Internal IP address
- Screen resolution
- Geolocation (latitude/longitude based on IP address)
- Device performance benchmark
- Device bandwidth benchmark
- Device user-agent (browser type, version)
- Device capabilities (Modernizer string for browser capabilities)
- Device operating system
- Device plugins installed
- Browser language
- Flash enabled or disabled
- Device time on file
- Keywords used if coming from search engine
- Pages visited
- Length of visit
- Referral page
- Mouse cursor position
- Mouse clicks
- Page scroll position
3. HOW DO I MANAGE COOKIES AND SIMILAR TECHNOLOGIES?
You can change your settings for cookies and similar technologies here:
Please note that this will not completely remove the cookies already stored on your device. You can delete the cookies already stored on your device by following the instructions below:
Deleting cookies in Internet Explorer
Deleting cookies in Firefox
Deleting cookies in Chrome
Deleting cookies in Opera
Deleting cookies in Safari
For information relating to other browsers, visit the browser developer's website. Please be aware that if cookies are disabled, not all features of the Website may operate as intended. Please contact us at gdpr@bristan.com if you have any questions or concerns.
