Technical Support Centre



The confidence we have in the quality of our products and services enables us to offer a free peace-of-mind product guarantee from 2 years up to a 25 Year guarantee against any manufacturing faults, with proof of purchase. In addition, our attentive customer service team are available to help solve any problems which may arise quickly and effectively so you can enjoy your bathroom.


At Heritage, you’ll find that all of our suites (basins, toilets and fitted baths), freestanding acrylic baths, and cast iron baths, come with a 25 Year Guarantee against manufacturing faults. Now that’s distinctive.

  • 25 YEARS

    Acrylic Baths
    Cast Iron Baths

  • 10 YEARS


  • 5 YEARS

    Bath Screens
    Shower Valves*

  • 2 YEARS

    Toilet Seats*


Our commitment to you in offering this guarantee is to replace at our discretion, in part or whole, a product which is defective due to a manufacturing fault. This product guarantee applies to the original purchaser or end-user, is non-transferable and takes effect from the date of purchase. To be covered by this guarantee, we recommend you register your products when you receive them, all products should be installed and maintained in accordance with the instructions provided and be for domestic use only. Products must be purchased and installed in the UK only. This does not affect your Statutory Rights.

As is usual with product guarantees, Heritage will not cover products against accidental or malicious damage, improper use or negligence, general wear and tear, damage due to poor installation or servicing or consequential loss. Products are not covered by our guarantee if they have not been or are not used in line with their intended purpose, and only for indoor use unless specifically specified by us for outdoor use.

Please keep a copy of your original invoice or receipt as this will be required to validate any claim. Guarantees vary and are subject to certain installation and care criteria being met.

If the exact product is no longer available, Heritage will endeavour to provide the nearest equivalent.

*Please note that special finishes may be subject to different guarantee periods. 

Terms and Conditions