Real people who want to help…
When you phone us, a real person will answer the telephone – you will not be electronically told how valuable your call is, asked to press endless buttons and warned that your call will be recorded.
You want to know? We’ll tell you…
We pride ourselves in being on the end of the phone when you need to ask a question – even what may seem a daft question – ask it anyway, we are here to help you!
We are here to make things easy for you.
We will also never ask you for your account number, date of birth or your mother’s maiden name – our aim is to make things easier for you, not us.
Genuine knowledge and experience at the end of the phone or in store.
Our knowledgeable staff are familiar with our complete product range and on hand to help you identify most requirements from the vaguest of descriptions. Our extensive warehouse with millions of stock items means that we can often provide these off the shelf, straight away.
Can’t find it? We can!
Unusual items that are not readily available or you are struggling to find can often be sourced and supplied from our extensive list of contacts built up over forty years of successful trading.
There really is no substitute for service, and dealing with people who understand your problem is what New City Heating is all about – we have the staff, the experience and solutions when others have only ‘systems’ that reveal very little.
If it’s good old fashioned service you are missing, or you enjoy some friendly banter with efficient service, then New City Heating is the company to call!