|
|
 |
 |
|
|
FAQs |
|
|
1. What is the Heritage Timeless Guarantee Policy?
Heritage has a simple guarantee system for all its products against
manufacturing defect - 25 years on all pottery, Timeless Gold® brassware and baths
(acrylic and cast iron), a 5 years for everything else with the exception of WC seats which is 2 years. See the Heritage Bathrooms Guarantee Section for full details.
2. Where can I buy Heritage Products?
Heritage products are only supplied through its network of authorised dealers (supplied
by Heritage Regional Distribution Centre) who are, in the main, independent retail
specialists who have Heritage products on display. For details of your nearest stockist,
lease use our 'Store Locator' or contact Heritage Head Office.
3. Can I buy on-line or Direct From Heritage?
Heritage is not able to supply products direct to the end-consumer neither via the
Internet nor from its Distribution Centres.
See ' Where can I buy Heritage products?'
4. What About Spare Parts?
If you require spare parts for any Heritage product your first port of call should be the
retail organisation which supplied the products to you.
They will be able to obtain the items you require from Heritage. If you do not know who
supplied your bathroom, please speak to Customer Services.
5. Where can I Find out How Much it Costs?
The UK Heritage Collection Brochure is fully priced in £sterling including VAT. To request
your free copy, please fill in our simple Order Brochure form and one will be sent out as
soon as possible.
6. Do you Have an Installation Service?
This service is not available from Heritage Bathrooms. Your retailer will be able to
recommend a local fitter.
Sanitaryware
1. What is Internal and External Overflow?
Recent changes in the UK Water Regulations has meant that cistern fittings can be
either the conventional 'external' overflow, where the pipe comes from the cistern
and out through the external wall, or a more European style of 'internal' overflow,
where overflow water flows back into the pan. All cistern fittings supplied by
Heritage Bathrooms include all the elements you need to enable you to install
either system, except for the Belmonte Corner Cistern,
which is internal overflow only.
2. Why does my New WC Pan not Flush as well as my old pan?
If you feel that your new pan doesn't seem to flush as well as the one you had before,
it may be down a reduced water volume. Recent changes in UK Water Regulations has
seen the maximum volume of water allowed in the cistern decrease over the last few
years from a whopping 9 litres before 1997 to 7.5 litres, and then more recently down
to 6 litres in 2001. With less water to flush, you may find that waste and paper doesn't disappear quite as fast as it did.
Rest assured however -all Heritage WCs have been redesigned in line with these
changes to make sure that they effectively flush away waste and paper with the
minimum water volume of 6 litres.
3. What is the Minimum 'Drop' Required for my Soil Pipe?
To ensure a satisfactory and effective flush your soil pipe should drop 2cm for every
metre length.
4. There's a Small Gap Between my Basin and the Vanity Unit - is this Normal?
The situation where vitreous china meets wood is a common bathroom situation and
one which your plumber/fitter will be aware of. It is impossible with such a non-machine
produced item to achieve the straight edges that can be achieved in wood, and so you
will need to use sealant to bring the two surfaces together and ensure a stable fit.
Taps & Mixers
1. Why do my Taps make a Banging Noise when they're turned on?
Water Hammer is the result of high water pressure causing vibration on the pipes and
can be reduced by the installation of a pressure reducing valve. Be sure to check that
your pipes aren't loose as this may also be a cause.
2. What is the Minimum Water Pressure I need to get a Good Flow Rate from my Taps?
This depends on the tap range you choose, but is typically a minimum of 0.1 bar
(1 metre head) for a screw-down (rubber washer) tap valve and 0.2 bar (2 metre head)
for ceramic disc valves. It's best to seek professional advice before making your purchase. See the Taps & Mixers section of the website/brochure for more details.
3. How do I stop my Taps from Dripping?
Standard tap valves can start to leak should the rubber washer become worn. This can
be easily sorted out by replacing the washer.
If the taps are ceramic disc, then the entire valve will need replacing.
One of the typical characteristics of manufacturing 'traditional' cast taps is that the
inside of the spout will be rough, rather than finished.
This means that when you turn off the tap, a small reservoir of water is left inside the
spout, which will slowly "find its way" through the contours of the cast before dropping
into the basin. This can take a "short while", but is perfectly normal.
4. What Should I use to Clean my Taps?
All brassware should be cleaned with warm soapy water and buffed up to shine with a
soft dry cloth. Avoid using any abrasive or acidic cleaners as this may damage the product.
Regular cleaning after use will keep your taps looking good.
Shower Valves
1. Are Heritage Shower Valves Suitable for use with Combination Boilers?
Yes - Heritage shower valves are compatible with most water and heating systems.
We recommend that you discuss your own system with a reputable plumber to ascertain
whether you require any additional work to be done, such as fitting flow restrictors or
pumps.
2. What if my Cold Water Fails When I'm in the Shower?
Each of the shower valves in the Heritage range incorporate a safety shutdown to
prevent scalding if the cold water fails.
Cast Iron Baths
1. My Cast Iron Bath has Ripples and Black specs on the Surface - Is this Normal?
There are several inherent characteristics to the traditional production process of
manufacturing cast iron baths… these are ripples, dimples and tiny black specs in
the enamel surface. These features are quite normal and will not affect the life of the
bath - they are just part of what makes a cast iron bath a cast iron bath!
Acrylic Baths
1. What is the Min/Max Height Adjustment for Acrylic Baths?
The minimum and maximum height for Heritage Acrylic Baths is determined by the
bath panels. You can fix your panel and plinth between 460mm and 575mm.
2. How Strong is my Acrylic Bath?
Original acrylic sheet thicknesses are commonly quoted as 8mm or 5mm. Heritage
manufacturing uses gentle production techniques along with reinforced baseboards
and fibreglass to ensure the baths are safe and secure but still allow for the creation
of delicate and detailed designs.
3. Can I fit grips to my Bath?
Heritage supply Bath Grips which should be fitted to your Heritage bath at the time of
bath installation. Please note that Heritage do not supply baths with Bath Grips already
fitted.
4. How do I fix my Bath Panels?
You will need to construct a simple wooden framework with upright struts under the
outside edge and at each corner of your bath.
Use magnetic catches on the back of the panel and on the framework as this will create
an invisible fixing method which can still give you easy access to the plumbing should a
problem occur.
Furniture
1. How do I fix my Cabinet to the Wall?
Firstly you need to obtain the correct fixings for the type of wall - Heritage do not supply
fixings with any furniture unit - and simply screw through the back of the unit. We suggest
that you drill any holes in line with the shelf studs so that when the shelves are in place,
all your fixings are hidden from view.
2. How do I Clean my Heritage Furniture?
Heritage do not recommend any particular furniture cleaner although normal domestic products designed for real wood furniture are best. In order to keep your furniture
looking good we suggest that you clean up any water splashes as soon as they occur.
3. What is my Furniture Unit Made From?
Heritage aim to achieve a sensible durable construction of every unit by combining solid
wood timbers and, where appropriate or necessary, natural timber veneer applied to a
wooden compound.
4. Water and Wood Don't Mix, do they?
Water can penetrate and subsequently damage any wooden surface so we strongly
recommend that any water splashes are quickly wiped away with a soft cloth.
|
| |
|
