For us to process your order we require you to have a valid email address. Payment can only
be made by credit/debit card, so please have your details to hand. Please note postage and
packaging is included in all prices.

Once your order has been received by Heritage and payment has been authorised, we aim to
deliver to you within 3 working days (Monday - Friday, 8:30-5:30pm). All deliveries must be
made to the address of the card holder.

How to order

1. Select the product group your require from the Spare Parts home page.

2. Find the correct range name and item for which your require the replacement part.
    A list of available spare parts will be shown.
    If no part is available, please complete the online Spare Parts Request Form.

3. When you have found the Spart Part you require, select > order this to add the part to
    your basket. You can view what you have ordered by clicking > view basket.

4. When you have all the items you require select > go to checkout.

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Confirmation of Order

Once you have entered your details and payment has been authorised, you will receive an initial
acknowledgement email advising you that your request has been submitted.
This will contain your unique Order Reference Number.

Your order will be processed during our normal working hours (Monday to Friday, 8.30am to
5.30pm) during which time we will email an order confirmation to you.

Should you need to contact us regarding your Spare Parts request, please quote your Order
Reference Number.

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